At Patchloads, we prioritize your privacy and are committed to ensuring that your personal information is secure.

This Privacy Policy outlines the personal information we collect, how we handle it, and the steps we take to safeguard your data when you interact with our services. This applies to information gathered both offline (such as in stores or through customer service) and online (via websites, apps, and third-party platforms, collectively referred to as “Sites”).

It also extends to our personalized content, such as product and service promotions and advertisements you may encounter on third-party sites and apps, based on your online activities. Be aware that these external sites may have their own privacy policies, which we recommend you read before engaging with them.

1. Who Handles Your Data?

Patchloads is responsible for managing your personal data on our Site.

2. How to Contact Our Data Protection Officer

If you have any questions regarding our handling of your personal data, you can reach out to our Data Protection Officer at support@patchloads.com.

3. What is Considered Personal Data?

Personal Data refers to information that can directly or indirectly identify you. This includes, but is not limited to, your name, address, email, phone number, and IP address. In some cases, it may also include sensitive information such as health details and lifestyle preferences.

When you provide us with Personal Data, or we collect it through other means, we process it as described in this Privacy Policy. If you do not agree to the way we handle your Personal Data, please refrain from submitting your information.

We may also gather data from other sources, such as publicly available databases or third-party providers. If you prefer not to have your information shared from these sources, please communicate your preferences directly with them.

We process your Personal Data to offer our services. In some cases, we may request your explicit consent, particularly for marketing activities, cookies, or location tracking. Other times, we may rely on legitimate interests or contractual obligations as legal grounds for processing your information.

For any additional uses of your Personal Data beyond the scope of this Privacy Policy, we will seek your explicit consent.

4. What if Our Customer is a Minor?

Our Sites are primarily for adults. However, if someone under 13 accesses or purchases from our Sites, we will not use their data for marketing unless we receive parental consent. We may infer parental consent based on certain actions and may restrict access to specific parts of the Site or rewards based on age verification.

5. How Do We Use Your Data?

To understand the specific categories of Personal Data we collect and their purposes, refer to the headings below:

• Purchasing services
• Customer support
• Product suggestions
• Online shopping
• Fraud prevention and administration

6. Cookies and Similar Technologies

We use cookies to enhance your experience on our Sites. Some are necessary for basic functions like logging in securely, while others help us analyze performance or tailor ads to your preferences. You can manage your cookie settings through the Cookie Consent Tool on our Sites. For more information, refer to our Cookie Policy.

7. Sharing Your Data

7.1 Service Providers:
We may share your Personal Data with trusted third parties to support our promotional activities, process transactions, and manage our site. These parties are required to handle your data securely and only use it for the specified purposes.

7.2 Other Recipients:
We may also share your data with third parties if you consent to marketing or if required by law (such as in response to legal orders). We do not share your data with social media platforms unless anonymized. If this changes, we will seek your consent.

7.3 Usage Information Sharing:
With your consent, we may share information about your activity on our Site with third parties to provide tailored content and advertisements.

8. International Data Transfers

We only work with third parties located in regions with adequate data protection standards. In cases where data is transferred to countries with lower levels of protection, we implement additional safeguards to ensure your data’s safety.

9. How Long is Your Data Stored?

We retain your Personal Data for as long as necessary to fulfill the purposes for which it was collected and comply with legal obligations.

10. Your Rights

You have the right to request access to, rectify, erase, or object to the processing of your data. You can also restrict processing or request portability of your data. To exercise these rights, contact our Data Protection Officer or our Customer Team. For more information, refer to the ICO guide.

11. Can You Withdraw Consent?

If you have provided consent for the processing of your data, you can withdraw it at any time by managing your privacy preferences in your account or contacting our Customer Team.

12. Complaints

If you believe that our data practices violate any laws, you have the right to lodge a complaint with relevant authorities.

13. How is Your Data Protected?

We implement strict technical and organizational measures to protect your Personal Data from unauthorized access, loss, or alteration.

14. Changes to Our Privacy Policy

We may update this Privacy Policy periodically. Please review this section regularly to stay informed about any changes.