Refund Policy

You can return your order for a full refund only if the packaging is unopened. This will be verified by our team before the refund is processed.
Return shipping costs are the responsibility of the customer, and original shipping fees are non-refundable.
Notify us within 10 days after delivery, and we’ll handle the process smoothly for you. Contact us, and we’ll ensure everything goes as planned.

For an additional insurance fee of just $4.99, which can be selected in the shopping cart, your delivery is fully protected against loss, damage, or theft. In addition you will receive your package faster!
Patchloads is not responsible for lost, damaged, or stolen packages unless the insurance fee has been paid.
If the insurance fee is paid, you will receive a full replacement for any lost, damaged, or stolen items.
Without the insurance, patchloads cannot offer any compensation or take responsibility for lost, damaged, or stolen packages.
If your package is marked as delivered but cannot be found, check your mailbox and contact your courier with your tracking number for further information.

Unfortunately, once an order is placed, we’re unable to make changes or cancel it since our warehouse starts processing it right away.

If you need to cancel your order, please reach out to us through our contact form or at support@patchloads.com. Keep in mind that if your order has already been shipped, we won’t be able to cancel it.

Given the nature of our products, we are unable to accept returns at this time. However, we understand that individual results can vary, and what works for one person may not work the same for another.
Your feedback is incredibly valuable in helping us improve and tailor our products to better serve a wide range of customers. Feel free to reach out to us to discuss compensation options.

For any problems - Get in touch with us as soon as possible! You can reach us at support@patchloads.com .

Currency