Tracking your order:

• After shipment, you’ll receive an email with tracking details (if you selected the package tracking, faster handling, and insurance option in the shopping cart).
• Tracking information can also be viewed in your account on the website.
• Tracking details may take 24-48 hours to update after receiving the tracking number.

Shipping times:

• Standard shipping typically takes 4 to 12 business days.
• You have the option in the shopping cart to select faster handling, package tracking, and insurance for a reduced delivery time of 3 to 4 business days.
• Customs may cause delays, and delivery times can vary.
• We strive to offer same-day fulfilment on most weekdays and Saturdays, excluding holidays. If you order on Saturday night or Sunday, your order will be shipped on Monday.

International shipping:

• Patchloads offers worldwide shipping.
• Some shipments may incur import duties, fees, or taxes based on the destination.
• The customer is responsible for covering any additional customs costs for the package to pass through customs.
• Shipping fees cannot be refunded if customs charges are not accepted.
• Patchloads does not handle customs duties or taxes and cannot estimate their cost.
• Customers should check with local customs offices for potential charges.

Insurance for Lost, Damaged, or Stolen Packages:

• For an additional insurance fee of just $4.99, which can be selected in the shopping cart, your delivery is fully protected against loss, damage, or theft. In addition you will receive your package faster!
• Patchloads is not responsible for lost, damaged, or stolen packages unless the insurance fee has been paid.
• If the insurance fee is paid, you will receive a full replacement for any lost, damaged, or stolen items.
• Without the insurance, Patchloads cannot offer any compensation or take responsibility for lost, damaged, or stolen packages.
• If your package is marked as delivered but cannot be found, check your mailbox and contact your courier with your tracking number for further information.

Customer support:

• The company appreciates customer patience and encourages reaching out for any assistance needed with the order.

A problem with your order?

• Get in touch with us as soon as possible! Our fulfilment team works fast, but we’ll do our best to make adjustments to your order if we can. You can reach us at support@patchloads.com.